Frequently Asked Questions
Everything you need to know about your favorite sports gear.
Are your products 100% authentic?
Yes, all products sold at Pro Image Sports are 100% authentic and officially licensed by the leagues (NFL, MLB, NBA, NHL) and brands (Nike, New Era, Mitchell & Ness) we carry.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for headwear and apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that items showing signs of wear or missing labels cannot be returned for a refund.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
How can I find the right hat size?
We provide a comprehensive size chart for all fitted hats, including New Era 59FIFTY styles. We recommend measuring the circumference of your head in inches or centimeters to ensure a perfect fit.
Can I cancel or modify my order after it's placed?
Orders are processed quickly to ensure fast delivery. If you need to cancel or change an order, please contact our customer support team within 1 hour of placement, and we will do our best to accommodate you.